Frequently Asked Questions
Everything you need to know about our premium glassware and services.
How do you ensure glassware doesn't break during shipping?
We use custom-engineered, reinforced packaging and double-walled boxes to protect your Lemonsoda glassware. Every piece is individually wrapped in protective cushioning to ensure it arrives in pristine condition.
Is Lemonsoda glassware dishwasher safe?
Most of our collections are dishwasher safe; however, to maintain the clarity and brilliance of the lead-free crystal over time, we recommend hand washing with a soft sponge and mild detergent.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unused items in their original packaging for a full refund or exchange.
Do you offer international shipping?
Yes, Lemonsoda Glassware ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What should I do if my order arrives damaged?
While we take every precaution, accidents can happen. If your item arrives broken, please email our support team within 48 hours with a photo of the damage, and we will send a replacement immediately at no extra cost.
Are your glasses made from lead-free crystal?
Yes, all Lemonsoda products are crafted from high-quality, 100% lead-free crystal, providing the weight and clarity of traditional crystal without the health or environmental concerns.